Usage Examples

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Usage Examples

We've listed some basic configurations that will assist you in understanding the various components and their functionality.



Example Phone System Usage Scenarios

 

Individual User 100For Personal Use



Incoming calls to the assigned phone number are directed to a Person object ("Mike Brown"), where the calls are forwarded to the configured contact numbers ("Office" and "Mobile") in the defined sequence. If the call is not answered, then that call is directed to voice mail. The caller leaves a message that is sent to specified e-mail address.


In the above example, this Person object is configured for the following logic:

Handility For Personal Use Example

  • On receiving an incoming call, first ring Mike’s office phone for 30 seconds.

  • If the office phone is not answered (or the line is busy), then ring Mike’s mobile phone for 30 seconds.

  • If there is still no answer, then forward the call to voice mail.


Note that the ring sequences and the number of seconds that each designated phone number should ring are configurable.

 

Small Business 100For Small Businesses and Groups

Incoming calls to the assigned phone number are directed to the Voice Menu object, and a previously recorded custom message is played. This message serves to provide the caller with further options regarding the routing of their call via extension numbers. 



 

Handility For Small Business

Typically, this Voice Menu is used to forward calls to a Person or Voicemail object. An example of recorded message for such an object would be “Press 1 for Mike, 2 for Pete”. If neither Mike nor Pete answer the call within the defined timeouts, then that call is sent to voice mail.

 

Large Organization 100For Medium-Size Businesses and Larger Organizations

Phone system objects may be simply added and configured to meet your evolving needs and business functions. The Voice Menu object may used to direct phone calls to various departments and personnel (both inside your offices and at remote locations), and the Queue object is used to place incoming calls in a queue and distribute those call to agents.

In the use scenario shown below, multiple phone numbers are directed to a Voice Menu object functioning as the main switchboard. Calls are then forwarded to either a Queue object representing the sales department, or a secondary Voice Menu for directing technical support calls. Calls to the sales department are distributed to the various queue members (or agents), while calls to the support department are forwarded to the support staff (Mike or Pete) according to the extension number entered by the caller.

Handility Large Organization

 

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