Cables

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Cables

Cables are used to logically connect the objects that have been placed in the workspace area. 

To create a cable, click the right-hand socket of an object (such as a virtual phone number object), and this cable will follow your mouse pointer around the workspace.

In order to connect two objects together, place the pointer with the attached cable over the left socket of the destination object and click on that socket. The objects will now be logically connected as required.

Note

Our Cloud Phone System includes an intelligent cabling configuration assistant that serves to simplify the connection logic between voice objects by indicating possible cable attachment points. In the figure below, once a cable has been generated from the Phone Number object, all valid connection points (sockets) are shown by means of "radiating circles" from those sockets. The cable may be connected to any one of these sockets.

To redirect a previously connected cable (connect that cable to a different object), place the mouse pointer over the cable until it changes color, and then click on that cable. The cable will now become detached and may be "dragged" and connected to other objects. This will allow you to form a company or personal call routing system.

To permanently remove a previously connected cable, place the pointer over the cable, until it changes color and an "X" symbol is displayed at the centre of the cable. Click on the "X" symbol, and the cable will be deleted.

In some case, the cables exiting the object (on the right hand side of that object) form part of the call logic. For example, when connecting a voice menu to other objects, the cables exiting the voice menu object are automatically allocated extension numbers (shown as a number in a circle on each cable). This allows you to define how calls should be forwarded according to the extension number entered at the voice prompt.

Once the voice message has been played, if the caller presses “1” then the call will be forwarded to Mike and if “2” is pressed, then the call will be forwarded to Pete.

Note that the extension number may be changed by clicking on the cable number and then entering the required extension number information.

Similarly, when using time or caller routing objects, the two cables exiting the routing object form part of the “Yes/No” logic. The “Yes” option defines the routing of calls if a time or caller match occurs and the “No” option defines routing in the case of a match failure.

In the illustration below using a Time Routing object, if the incoming call is received within the configured day/time parameters, then the call will be forwarded to Mike. Otherwise, the call will be forwarded to Pete.

 

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