Voice Menu

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Voice Menu

Voice menus, also referred to as Interactive Voice Response (IVR), comprise the backbone of any PBX system.

Without them, callers would not know how to navigate extension-to-extension, nor would users be able to intricately connect the features and objects available.

 

How Handility Hosted PBX Voice Menus Work

Voice menus prompt callers to press keys and move through call options. A business, for example, might direct calls to one of three departments: (1) Sales, (2) Account Management and (3) Technical Support. Essentially, the hierarchy and structure of the voice menu determines which calls go where and when. In conjunction with forwarding and time routing, configurations are truly endless.

 

Benefits of Hosted PBX Voice Menus

 

There are three primary advantages in implementing a hosted PBX voice menu.

  • Personalization:
    Users can upload custom voice menus, augmenting brand authenticity and image. Greeting callers with a friendly, professional IVR can improve the customer experience greatly, especially when tailored to promotions, seasons and/or times of day.

  • Automation: Receptionists and administrators no longer need to manually transfer calls, freeing up their time to complete other necessary tasks. Process more calls in a timelier and more efficient manner with hosted PBX voice menus.

  • Prioritization: Direct callers to departments high or low on the system’s hierarchy. Alternatively, setup lines and extensions for users to bypass the menu entirely—a feature great for existing clients, colleagues, friends and more.

Users can apply voice menus in various situations. Explore the other features available through the Handility hosted solution and learn how they interact or connect with IVR.

 

Pricing Options

Easy and transparent pricing, No lock-in contracts. All plans come with our award winning drag-and-drop Virtual Phone System Panel.



Local Number +
$5
Price per month
Local number in your area
Tollfree numbers available
Rates per minute from $0.03
Unlimited users
Drag & drop setup
Mobile & Desktop app
Free call forwarding
No lock-in contracts
Additional Discounts up to 50%
 
Unlimited
$29
Price per month
Available with local and tollfree number
Unlimited local and international calls
Business grade quality, best value
Unlimited users
Drag & drop setup
Mobile & Desktop app
Free call forwarding
No lock-in contracts
Additional Discounts up to 30%
 
 
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