Smart Call Recording

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Smart Call Recording

Call Recording Feature

The call recording feature enables users to record both inbound and outbound calls. The audio data generated forwards to a given email address afterwards as an attachment. This particular hosted PBX feature is in high demand because it provides numerous benefits across all areas of business—financial, legal, administrative and more.

 

Primary Reasons to Enable Call Recording in the Phone System Workspace

The following three sections delve into common applications for hosted PBX call recording.

Handility is not just a call system; it's an advanced communications system intended to enhance productivity for users both on and off of the phone lines. These examples demonstrate such.

 

Customer Service

How better to gauge employee-customer interactions than eavesdropping on or reviewing past conversations? Managers can identify best practices and highlight weak points in customer engagement this way—plus it contributes greatly to the amount of customer history from which sales and support agents can work. Similarly, call recording improves quality control in that maintaining an audio archives can reveal entry errors.

 

Employee Training

When an employee nears the date of his or her performance review, call records can help managers assess that employee’s sales or support efficacy. As well, recordings of exemplary customer servicing can be given to new hires for studying or mimicking. This works particularly well for developing standard responses and protocols among staff, making all controls predictably professional.

 

Corporate Liability

These days, everybody looks for excuses to sue. Miscommunication can lead to various consequences, some of which escalate into a legal problems. Businesses can protect against this by documenting all interactions and recording phone conversations. Call agents simply need to insert a privacy clause into the IVR or mention it before recording a call.

Pricing Options

Easy and transparent pricing, No lock-in contracts. All plans come with our award winning drag-and-drop Virtual Phone System Panel.



Local Number +
$5
Price per month
Local number in your area
Tollfree numbers available
Rates per minute from $0.03
Unlimited users
Drag & drop setup
Mobile & Desktop app
Free call forwarding
No lock-in contracts
Additional Discounts up to 50%
 
Unlimited
$29
Price per month
Available with local and tollfree number
Unlimited local and international calls
Business grade quality, best value
Unlimited users
Drag & drop setup
Mobile & Desktop app
Free call forwarding
No lock-in contracts
Additional Discounts up to 30%
 
 
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