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Advanced Call Forwarding (Cloud Phone System) by – The Ultimate Tool for Handling Incoming Phone Calls provides an extremely useful, powerful and easy-to-use application for managing and directing incoming phone calls. Our Advanced Call Forwarding (Cloud Phone System) application is designed to give the user flexibility, freedom and control over how calls to their virtual numbers are handled.

The Cloud Phone System and the dedicated control panel are applicable for personal and business use, and operates as your own hosted telephony service for customer.

Using phone system's control panel customers are able to easily do the following:

  • Receive calls from one or many local numbers;
  • Forward calls to any phone number or VoIP destination;
  • Play back custom recorded messages to callers;
  • Direct calls using extension numbers;
  • Send calls to a voice-mail box;
  • Send voice-mail messages to selected email addresses;
  • Receive faxes and forward them to an email address;
  • Host conference calls.

Using the Handility Cloud Phone System - Control Panel

Advanced Call Forwarding is quickly and easily configured via web interface, with drag-and-drop objects being connected together to control exactly how the call progresses. 

The components used in building PBXww applications are as follows:

  • Object is an element that performs specified functions in building PBXww application for the customer.
  • Palette is a location where the objects to be used are listed.
  • Cables are used to connect objects together.
  • Workspace is an area where the objects are assembled.
  • Trash is used for removing objects from the workspace.

The initial PBXww configuration screen consists of three components: Palette on the upper left corner, Trash in the lower right corner, and the center Workspace in which voice management system will be assembled.


The Palette serves as a listing of all types of objects that may be used in setting up call forwarding system for the customer.


In order to use a specific Object, drag it from the Palette and release it over the Workspace.



There is a number of different types of Objects, each performing a specified function or set of functions.

PBXww objects may be arranged and inter-connected in a wide variety of combinations, with calls being passed from one object to another as required. Once an Object has been added to the workspace, it must be configured.

A single click on the unconfigured object will display a notice “You need to configure this component”. To configure Object, click “configure” icon on it and enter the required information.

Each Object contains either one of two sockets, which are shown as small protrusions on the left and/or right sides of the Object.

These sockets are used for connecting the objects together via Cables.


Cables are used to logically connect the Objects that have been placed in the Workspace area. To create a сable, click the right-hand socket of an object, and this сable will follow your mouse pointer around the Workspace.


To connect two objects together, place the pointer with attached сable over the left socket of another Object and click on it.

The usage of Cables connecting a Voice Menu to other objects is of particular importance. These cables are automatically given extension numbers (shown a number in a circle on each cable). This allows customers to define how calls should be forwarded. To change the extension number, click the Cable number and enter the required information.

To remove previously connected Cable, place pointer over it until it changes color click on it.

Cable will now become detached and can be redirected to other Objects. To delete Cable click on it once more.


Trash allows to delete objects that have been previously placed on the Workspace. Drag any object over the Trash and release it to delete the item.


Object Configuration

Calls are passed from object to object, each performing a specified function or set of functions. PBXww objects fulfil almost any need that customers may have on their phone systems.
Let's see the configuration options for the different types of objects.

Phone Number

Phone Number object is configured with a virtual number on which incoming calls are received.

When you open the Phone Number object for configuration, a list of unconfigured DIDs previously purchased will be displayed (country and area codes). A single phone number should be selected.

Voice Menu

Voice Menu object is used for implementing an IVR (Interactive Voice Response) or automated attendant system. The Voice Menu plays recorded message and allows caller to enter an extension number, with the call then being passed to the connecting object with the matching extension number. This object allows calls to be forwarded to Person or Voicemail objects.

The information to be entered for this object is:

  • The name of the Voice Menu object.


  • A recording of a voice message. Typically this message would include information pertaining to extension numbers that are to be pressed by the called in order to connect with people or departments.

Once voice message has been recorded, its length in seconds will be displayed on the right-hand side of the configured Voice Menu. To play back the message, click the arrowhead icon.


Person is an object configured with a single phone number or a series of phone numbers to which incoming calls are forwarded. Multiple numbers may be configured as a hunt group, and calls are sent sequentially to the listed phone numbers.

If the first phone number is busy or remains unanswered for a configurable time period, the call goes to the next phone, and so on through the list of extensions. Additionally, unanswered calls can be forwarded to voice mail.


The information to be entered for this object is:

  • The name of the person to whom the calls are to be forwarded.


  • The forwarding method (Land Line, Mobile, Voice over IP, Skype or Google Talk).

Once you have selected a forwarding option, you must fill in the necessary information required for that option (phone number, SIP URI, Skype name or email address).

Person object can be configured with multiple contact methods by clicking the “+” sign.

Note, that these multiple contact methods act as a hunt group, and the ring times and sequences are configurable by stretching and dragging the contact icons along the displayed timeline bar.



Voicemail is a mailbox in which callers may leave voice messages, which are then sent to the specified email address.


The information to be entered for this object is:

  • The email address to which the voicemail should be sent.


  • A recording of a voice message that should be played for the caller.

Once voice message has been recorded, its length in seconds will be displayed on the right-hand side of the configured Voicemail. To play back the message, click the arrowhead icon.


Conference object allows multiple callers to partake in a conference call. A PIN code for access to the conference room must be entered.



Fax object allows received faxes to be forwarded to the e-mail address, which must be entered in configurations.



Blacklist object is used to block incoming calls when there is a specific number, which customer doesn't want to receive.

The information to be entered for this object is:

  • The name for a list.
  • Choose whether to include Blacklist to the filter.


  • Number that should be included to the Blacklist.

Blacklist can be configured with multiple numbers by clicking the “+” sign.


Dial Tone Access

Dial Tone Access object is to provide outbound dialing access from the system using customer's account. Also known as DISA in other telephone systems.

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The information to be entered for this object is a PIN code.

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Call terminated to the Dial Tone Access object, once authenticated by callee, will provide dial tone, at which point a customer can then dial out using that dial tone.

Dialed numbers must be in e.164 format.

PBXww Usage Examples

PBXww objects can be arranged and logically connected in limitless combinations that will fulfil all incoming phone call requirements. We have listed some basic configurations that will assist you in understanding the various components and their functionality.

A Basic Combination - Phone Number -> Voicemail

Incoming calls to the assigned Phone Number are connected directly to the Voicemail. The caller leaves a message that is sent to specified e-mail address.


For Personal Use - Phone Number -> Person -> Voicemail

Incoming calls to the assigned Phone Number are directed to the Person, where the calls are forwarded to selected contact numbers.

For example, this object may be configured for the following logic:

  • On receiving an incoming call, first ring Mike’s home phone for 30 seconds.
  • If there is no answer from that phone (or the line is busy), then ring Mike’s mobile phone for 20 seconds.
  • If there is no answer, then forward the call to voice mail.

 Note: the number of seconds that each designated phone number should ring is configurable.

For Small Businesses and Groups - Phone Number -> Voice Menu -> Person -> Voicemail

Incoming calls to the assigned Phone Number are directed to the Voice Menu, and a previously recorded custom message is played. This message serves to provide the caller with further options regarding the routing of their call via extension numbers. 

Typically, this Voice Menu is used to forward calls to a Person or a Voicemail. A typical example of recorded message for such an object would be “Press 1 for Mike, 2 for Peter and 3 to go directly to voicemail”.

For Medium-Size Businesses – Powerful and Flexible Call Handling

PBXww objects can be simply added and configured to meet your evolving needs and staff functions. Voice Menu may used to direct phone calls to various departments and personnel both inside and outside offices.


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Handility on Your Mobile

Handility IconTurn your smartphone into a mobile extension of your phone system. The mobile app offers special features that are usually available only to phones located in your office or at your home

The app for iPhone and Android Devices and allows users to connect to the Handility Phone System, makes calls and edit functions.

Why do I need the App?

Display your virtual phone number (business or residential) on the caller ID when making outbound calls from your PBXww application.
Directly dial your phone system internal numbers just as if you were in your office or home.

How does it work?

Simply use the dial pad or contact list on your application to make internal or outbound calls. The application will dial in to your virtual phone number, and will automatically connect you to the destination.

Which type of user are you?

Whether you just a number for your friends or family to call or you need a robust system for a call centre, Handility has you covered.


Individual User

Incoming calls to the assigned phone number are directed to a Person (for example YOU) The calls are forwarded to the configured contact numbers ("Office" and "Mobile") in the defined sequence. If the call is not answered, then that call is directed to voice mail. The caller leaves a message that is sent to specified e-mail address.

Small Business

Instead of an answering machine tape, phone bills, and tons of wires, a cloud phone system is stored digitally. This makes it less expensive and easy to use. Because of this, it improves the way businesses operate.

Larger Organization

Take advantage of all advanced function, Internal extension numbers, Free calls between locations, Transferring of calls between internal numbers, Incoming call queues and menu systems, Different call handling for after hours or holidays and many more options and tools.

Pricing Options

Easy and transparent pricing, No lock-in contracts. All plans come with our award winning drag-and-drop Virtual Phone System Panel.

Local Number +
Price per month
Local number in your area
Tollfree numbers available
Rates per minute from $0.03
Unlimited users
Drag & drop setup
Mobile & Desktop app
Free call forwarding
No lock-in contracts
Additional Discounts up to 50%
Price per month
Available with local and tollfree number
Unlimited local and international calls
Business grade quality, best value
Unlimited users
Drag & drop setup
Mobile & Desktop app
Free call forwarding
No lock-in contracts
Additional Discounts up to 30%


  • Testimonial1

    Great product. Great service. I havent had issues with support. Its plug and play and simple to setup. No landline phones for two years now. VOIP is the only way to go!

    John Karterados, Boutique Clothing Store Owner, Member since Jan 2015

  • Testimonial2

    Being able to reuse our current office phones was a big one for us, and Handility offered us one of the best solutions in this regard. Hooking different people up to the system so they can set up their smartphone and office phone as they want works great and made all of our lives easier. The online faxing is a welcome extra to us since we never had a fax before but sometimes suppliers request us to send or our orders through fax.

    Jane Chi, Consultant working with clients Worldwide, Member since mid 2014

  • Testimonial3

    Very glad I committed to the Handility solution. I’ve been without a traditional phone line for three years (owning just an Android phone), but looked back at a few options to get a local number again. Now I’m using the Handility mobile app, got a Voip phone as well for home and just started using their App. I used another service before but they were lacking in technology and they were more expensive. These guys are top notch. I’ve recommended them to my brother (who’s self employed) and to my best friend, who started a HVAC company. 

    Jerry, Warehouse Manager, Member since Oct 2014

  • Testimonial4

    It is a breath of fresh air to be able to set up a professional recording, voice forwarding, interactive menus, fax to email, voicemail to email etc - all for under 10 bucks per month. For a start-up like ours this just makes sense.

    Monica, Online Store Start-up owner, Member since March 2015

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